Supporting you during & after your purchase
We pride ourselves in our excellent customer care and support. Our friendly staff will ensure all enquiries are answered as efficiently as possible to our very high standards. Our customer care team will fully support you both during and after your purchase.
We will help you through those all-important choices during the reservation stage, and support your purchase through the conveyancing period and then the legal completion. On your handover day, we know all too well the stresses of moving home and we provide additional guidance and support to ensure the process is as smooth as possible. After moving in, or on the day itself, you will receive a full introduction and demonstration to all the equipment and options in your new home. We will always be just a phone call or email away, and very happy to offer you support for the life of your stay in your wonderful new home.
Buy with confidence
NHBC 10-Year Protection Plan
Your new Pearce Home will be fully insured under the terms of the NHBC 10-Year Protection Plan, and a handbook will be supplied on completion of your purchase containing all the details of the cover provided.
Pearce Homes Warranty
For the first two years after completion, your new home is covered by your Pearce Homes warranty. This is managed by our Customer Care team who are available to provide advice and direct assistance.
24/7 Call Out Service
We have an out-of-hours service for emergencies that has professional tradespeople on call 24 hours a day, 365 days a year, covering emergency situations. These contacts can be found below.
Customer Service Contact Details
Trading Hours
Mon - Fri, 08:30 - 16:45
Jade Knott
Tel: 01271 852161
Email: [email protected]
Helen Corrick
Tel: 01271 852165
Email: [email protected]
Out of Hours
Tel: 01271 345261
Tel: 0345 307 3610
